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26mixes
Frequent Visitor

PAD stalling on 'Getting this ready...' and 'Sign in to your account' after installing update

Installed an update of PAD last week and while my flows are still able to be called successfully from cloud flows, I cannot open the app to develop or debug - it is stuck in this intermediary stage like so:

 

26mixes_0-1657621393405.png

 

 

 

Tried uninstalling and reinstalling, tried a suggestion elsewhere to delete the 'msalcache.bin3' file, but that does not exist.

 

No idea what to do. Thanks in advance for any help you can give.

1 ACCEPTED SOLUTION

Accepted Solutions
26mixes
Frequent Visitor

In case anyone else has had this issue, here is the fix I found. This was for launching PAD on a remote desktop, so it may be advisable to take more care doing this when signed into your own account. 

 

 

Open up Internet Explorer. Go to (top right corner) Settings > Internet options

26mixes_3-1664288817353.png

 

 

Then go to Advanced

 

26mixes_0-1664288345714.png

 

 

Click Reset

26mixes_1-1664288548987.png

 

 

Tick the 'Delete personal settings' box and press Reset

26mixes_2-1664288614193.png

 

Now restart the remote desktop and you will be able to sign in.

View solution in original post

6 REPLIES 6

@26mixes Is it the case with you, see below:

Ankesh_49_0-1657652466826.png

Hope it helps!!

 

Cheers,

Ankesh

--------------------------------

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VJR
Multi Super User
Multi Super User

When there are issues such as these while opening the PAD tool, I have terminated the process from the Task Manager and then reopening did not show the same error again.

26mixes
Frequent Visitor

In case anyone else has had this issue, here is the fix I found. This was for launching PAD on a remote desktop, so it may be advisable to take more care doing this when signed into your own account. 

 

 

Open up Internet Explorer. Go to (top right corner) Settings > Internet options

26mixes_3-1664288817353.png

 

 

Then go to Advanced

 

26mixes_0-1664288345714.png

 

 

Click Reset

26mixes_1-1664288548987.png

 

 

Tick the 'Delete personal settings' box and press Reset

26mixes_2-1664288614193.png

 

Now restart the remote desktop and you will be able to sign in.

JayGee
Regular Visitor

Have the same issue after update of PAD. It hangs with sign in. Nothing worked out. This solution is still valid with Edge Browser? 

JayGee
Regular Visitor

completely resetting Edge didnt work either. Will try reinstalling PAD. Hope not to lose my flows with months of work contained.

JayGee
Regular Visitor

installing didnt work. Sing in is stalling. Who can help me accessing my PAD again?

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