PAD stalling on 'Getting this ready...' and 'Sign in to your account' after installing update

[26mixes]

Installed an update of PAD last week and while my flows are still able to be called successfully from cloud flows, I cannot open the app to develop or debug - it is stuck in this intermediary stage like so:

Tried uninstalling and reinstalling, tried a suggestion elsewhere to delete the 'msalcache.bin3' file, but that does not exist.

No idea what to do. Thanks in advance for any help you can give.

[Ankesh_49]

@26mixes Is it the case with you, see below:

Hope it helps!!

Cheers,

Ankesh

--------------------------------

If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

[VJR]

When there are issues such as these while opening the PAD tool, I have terminated the process from the Task Manager and then reopening did not show the same error again.

[26mixes · Accepted solution]

In case anyone else has had this issue, here is the fix I found. This was for launching PAD on a remote desktop, so it may be advisable to take more care doing this when signed into your own account. 

Open up Internet Explorer. Go to (top right corner) Settings > Internet options

Then go to Advanced

Click Reset

Tick the 'Delete personal settings' box and press Reset

Now restart the remote desktop and you will be able to sign in.