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New Member

UI elements are not recognised in CRM application


I am trying to automate my CRM application, wherein I am stuck with UI element selection. 

Getting errors while executing the flow , with Click link on webpage, Click UI element in Window, and populate text etc., almost all the actions.

Checked the selectors..they are not dynamic..values are not changing everytime the page loads.

Tried with other alternatives of mouse hovering etc...which is not helpful.


Robin.Core.ActionException: Click failed (failed to get window) ---> Robin.Shared.Runtime.ActionException: Click failed (failed to get window)
at Robin.Modules.UIAutomation.Actions.UIUtils.TryFuncThrowExceptionIfNull[T](Func`1 func, ActionException ae)
--- End of inner exception stack trace ---
at Robin.Modules.UIAutomation.Actions.ClickElementInWindow.Execute(ActionContext context)
at Robin.Runtime.Engine.ActionRunner.RunAction(String action, Dictionary`2 inputArguments, Dictionary`2 outputArguments, IActionStatement statement)


Help please!!!

Responsive Resident
Responsive Resident

Hi @Santhi ,


I think UI element was not picked properly. Please delete the element and repick the element. In most cases that should resolve the issue.

If you're still having the issue, go to UI elements section. Make sure you uncheck the Name attribute



New Member

Tried the same but didnot succeed. Below is my selector property.





Responsive Resident
Responsive Resident

@pra123 are you using second monitor to pick the ui elements?

I noticed PAD has some issues picking up elements from second screen. 

Try Deleting the older element and try picking it from the main screen.

New Member

yup Tried the same as well....didnot work is happening only with CRM applications...all other websites are working fine and I am stuck 😭

Responsive Resident
Responsive Resident

@pra123 can you try picking up elements using web recorder.

Just to test

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