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mcarleton
New Member

Update an existing Planner Task with an email with the same subject or conversation ID

We have customers that request training and we may have 20 emails back and forth until the training is complete. I want to do the following: 

  1. An email comes and we will place it into a folder:
    1. Inbox | Custom Course
      1. If this is the first time an email comes in with that subject line or conversation ID
        1. YES - Create new Planner Task
        2. No - Update the existing Task 

Can someone help me figure this out. I can get a task created but I can't figure out how to update an existing task. 

1 REPLY 1
yasunm02
Solution Sage
Solution Sage

Hi @mcarleton 

I can be wrong, but your flow refers to Power Automate (the web option), not Power Automate Desktop. I believe you'll get better luck and more answers in 'Building Flows' forum.

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