Showing results for 
Search instead for 
Did you mean: 
Helper II
Helper II

iframe with dropdown to select with PAD automation

Hi to all,

I am working on automating a zendesk ticket reply. Everything works fine, but there is an iframe with something like an external "app" integrated to this website and I have to choose the senders email adress to a default one.



In help section from MS it is recommended to navigate to the external website. I don't have a clue how this shall work.

Here is the HTML from the iframe (as far as I think it is least there are some known components).


Moreover I tried to use UI Automation functions, which sometimes worked and sometimes not..


Can anybody help how to go on? I am clueless, only thing is use {Tab} to navigate to the control, but this seems not very reliable.

Thank you and best regards



Multi Super User
Multi Super User

Since the Id of the dropdown is seen in the html code as email-address-selector, use it in Run javascript function on webpage.

document.getElementById("email-address-selector").value = "";


I believe it is more of a single quote...
document.getElementById("email-address-selector").value = '';


document.getElementById("email-address-selector").selectedIndex = 1;
Change the correct index number you want to select in the above line.



thank you very much for your reply, I thought there must be a way to solve this problem I am not aware of...grateful!


Problem is, that it is not working 😂:
My Flow:



I wasn't sure about the exact syntax, so I tried different options, to be honest, I guess I tried all. I googled and found some other posts and answers from you. I tried with single and double quotations and with semikolon and without. I tried index version and I tried selecting the name value. Nothing worked, Website dropdown is unchanged and doesnt seem to get focused.


Of course I just tried one command in an action, just entered it into the box for you to let you see my syntax.

Using this syntax :


function ExecuteScript() {document.getElementById("email-address-selector").value = ""; }


%Result% is "undefined".


Using following syntax:


document.getElementById("email-address-selector").value = "";


%Result% is blank.


On the webpage nothing is happening.


Any other ideas?

Thank you and best regards





Does the Recorder work? If so, use the Recorder to select any one item from the dropdown and then check the UI elements section to see if a UI element has been created for the dropdown.

Then use Set dropdown list value on web page action.

No, thats the problem. The recorder doesn't work, sometimes, not always, the recorder is recognizing the iframe, but definitely not the dropdown.


I tried to work with focussing an element (the button above) and navigate via send keys, but even this is not working properly.


Any other ideas?


Thank you !

Multi Super User
Multi Super User

Thank you again,

the sample flow is not working anymore. No examples extracted ... mmh, will go on..

I guess this is the information important for me as I am not able to open the iframes source website.



I don't have a clue what to do with these looks very similar to your approach...


aaaah, I want this to work somehow... 😉 ...

Thank you for your support!

The first line of code in that screenshot should contain the name of the iframe and the second line has the name of the element (dropdown, textbox, etc).


On the other hand, have you tried the reverse tab, although I see you have mentioned about Tab.

Meaning, see which one is the next control after manually pressing Tab on that dropdown.

And then via PAD select that control and then press Shift Tab to go back to the dropdown.


Yes Sendkeys are generally unreliable. But if nothing else works that is the go-to option. Keep trying with the other options and then come back to reverse tab.



thank you for your help so far, really appreciated !

I'll keep you posted if I am going to find a reliable solution...
maybe with finding a picture or something ... I'll let you know.


Best SwiPowE

And a question: where shall I use the two variables (iframe and element)? In which action?

Yes please. Use Find text with ocr action by giving the text of the button and then send a mouse click there.


In that code, the poster has written iframenamehere 😊



this is the way I am solving it. Hopefully it'll be stable, lets see...




As the element has a fixed position as long as I don't the change the settings I am moving the mouse to a fixed position, the mouseclick I had to separate and wait, then I am selecting the value by send keys and confirm the selection, last step is to activate the next field for further ticketing work.


Took me already too long to find this solution, not 100% happy, but so far no other solutions..


Thank you very much for your support.





Helpful resources


Back to Basics: Tuesday Tip #2: All About Community Ranks

This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!   Have you ever wondered how your fellow community members earn the different ranks available? What is the difference between an Advocate and a Helper, a Solution Sage and a Community Champion? In today's #TuesdayTip, we share the secrets and tips to help YOU keep your ranking growing--and why it's so important to our communities. What are community ranks? - Power Platform Community (   Get the details in this Knowledge Base article that shows you what ranks are, how they are achieved, and what they mean to you as you engage with other community members on a regular basis. Once you start your journey in the community, ranking up, you'll find the benefits. So get busy with those kudos, solutions, and more! We can't wait to see how you rank!That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we continue to get "Back to Basics."

It's #MPPC23 Week! Check Out the Community Sessions and Events Happening in Vegas

After all the planning and preparing, the annual Microsoft Power Platform Conference is finally here! We are excited to see so many of our community in Las Vegas this week. To help make sure you don't miss any of the workshops, sessions, and events we have planned, make sure to check out this handy Community One-Sheet, and download the pdf today! Make sure to stop by the Community Lounge to meet @hugobernier, @EricArcher, @heaher_italent, and @AshleyFelts from our team!    

Join Us for the First-Ever Biz Apps Community User Group Meeting: Live from MPPC23

      Join us for the first-ever the Biz Apps Community User Group meeting live from the Power Platform Conference! This one hour user group meeting is all about discovering the value and benefits of User Groups! Discover how you can find a group in your local area or about specific topics where you can learn new skills and meet like-minded people as a user group member.   Hear from User Group leaders about why they do what they do and what resources they receive to help them succeed as community ambassadors. If you have never attended a User Group meeting before, this will be a great introduction! We hope you are inspired to find a group that meets your unique interests!   October 5th at 2:15 pm Pacific time   If you're attending #MPPC23 in Las Vegas, join us in person! Find out more here:!/session/Biz%20Apps%20Community%20User%20Group%20Meeting%20-%20Live%20from%20MPPC/6172   Not at MPPC23? Attend vvirtually by registering here:    If you can't attend this meeting live, don't worry! We will record this meeting and share it with the Community at 

Back to Basics: Tuesday Tip #1: All About YOUR Community Account

We are excited to kick off our new #TuesdayTIps series, "Back to Basics." This weekly series is our way of helping the amazing members of our community--both new members and seasoned veterans--learn and grow in how to best engage in the community! Each Tuesday, we will feature new areas of content that will help you best understand the community--from ranking and badges to profile avatars, from Super Users to blogging in the community. Our hope is that this information will help each of our community members grow in their experience with Power Platform, with the community, and with each other!     This Week's Tips: Account Support: Changing Passwords, Changing Email Addresses or Usernames, "Need Admin Approval," Etc.Wondering how to get support for your community account? Check out the details on these common questions and more. Just follow the link below for articles that explain it all.Community Account Support - Power Platform Community (   All About GDPR: How It Affects Closing Your Community Account (And Why You Should Think Twice Before You Do)GDPR, the General Data Protection Regulation (GDPR), took effect May 25th 2018. A European privacy law, GDPR imposes new rules on companies and other organizations offering goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. GDPR applies no matter where you are located, and it affects what happens when you decide to close your account. Read the details here:All About GDPR - Power Platform Community (   Getting to Know You: Setting Up Your Community Profile, Customizing Your Profile, and More.Your community profile helps other members of the community get to know you as you begin to engage and interact. Your profile is a mirror of your activity in the community. Find out how to set it up, change your avatar, adjust your time zone, and more. Click on the link below to find out how:Community Profile, Time Zone, Picture (Avatar) & D... - Power Platform Community (   That's it for this week. Tune in for more Tuesday Tips next Tuesday and join the community as we get "Back to Basics."

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance:  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up:  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

September User Group Success Story: Reading Dynamics 365 & Power Platform User Group

The Reading Dynamics 365 and Power Platform User Group is a community-driven initiative that started in September 2022. It has quickly earned recognition for its enthusiastic leadership and resilience in the face of challenges. With a focus on promoting learning and networking among professionals in the Dynamics 365 and Power Platform ecosystem, the group has grown steadily and gained a reputation for its commitment to its members!   The group, which had its inaugural event in January 2023 at the Microsoft UK Headquarters in Reading, has since organized three successful gatherings, including a recent social lunch. They maintain a regular schedule of four events per year, each attended by an average of 20-25 enthusiastic participants who enjoy engaging talks and, of course, pizza.   The Reading User Group's presence is primarily spread through LinkedIn and Meetup, with the support of the wider community. This thriving community is managed by a dedicated team consisting of Fraser Dear, Tim Leung, and Andrew Bibby, who serves as the main point of contact for the UK Dynamics 365 and Power Platform User Groups.   Andrew Bibby, an active figure in the Dynamics 365 and Power Platform community, nominated this group due to his admiration for the Reading UK User Group's efforts. He emphasized their remarkable enthusiasm and success in running the group, noting that they navigated challenges such as finding venues with resilience and smiles on their faces. Despite being a relatively new group with 20-30 members, they have managed to achieve high attendance at their meetings.   The group's journey began when Fraser Dear moved to the Reading area and realized the absence of a user group catering to professionals in the Dynamics 365 and Power Platform space. He reached out to Andrew, who provided valuable guidance and support, allowing the Reading User Group to officially join the UK Dynamics 365 and Power Platform User Groups community.   One of the group's notable achievements was overcoming the challenge of finding a suitable venue. Initially, their "home" was the Microsoft UK HQ in Reading. However, due to office closures, they had to seek a new location with limited time. Fortunately, a connection with Stephanie Stacey from Microsoft led them to Reading College and its Institute of Technology. The college generously offered them event space and support, forging a mutually beneficial partnership where the group promotes the Institute and encourages its members to support the next generation of IT professionals.   With the dedication of its leadership team, the Reading Dynamics 365 and Power Platform User Group is poised to continue growing and thriving! Their story exemplifies the power of community-driven initiatives and the positive impact they can have on professional development and networking in the tech industry. As they move forward with their upcoming events and collaborations with Reading College, the group is likely to remain a valuable resource for professionals in the Reading area and beyond.  

Top Kudoed Authors
Users online (2,152)