Showing results for 
Search instead for 
Did you mean: 
0 Kudos

Add MSFT Teams flow option to send a email when a voice call is received



I am very new to Flow and etc, so my apologies if my wording is bad.


We are looking to see if when the " customer service " phone receives a call, we can have a email be sent. 

we would use this to create a case in our ticketing system in Dynamics 365 crm. 

Status: New
Level: Power Up

I failed to mention that this Customer service phone is managed by Microsoft Teams Phone system.