Add the From field on the action “Send Approval email” like the "Send email" Action
You can now customize who the Approval appears from - read more here: https://flow.microsoft.com/blog/button-types-more/
It would be nice to have a response from Microsoft as the enhancement they applied clearly does not address the original issue. My clients' staff are ignoring emails from email@example.com as they think it is just spam from Microsoft - we need to be able to control the from field when approval emails are issued. Microsoft, please at least acknowledge this and come back to us
You can do this already by disabling any notifications being sent when creating an approval, and creating your own notification mechanism for the approval - for instance an email from a Shared Mailbox account, an adaptive card in a Teams channel, or a custom visual on your web app
True, although it would be nice to be able to send from an O365 group email as well when the SharePoint site where the items needing approval are is associated with a group.
And we are talking citizen developers in the client site who just ant to use out-of-the-box features
@Sunay-- thanks for sharing that new flow action that will allow us to send an email from a "shared mailbox". I think the ask here is that if it's possible for the MS Flow product team to take this a step further, in particular for apps that already have a means to authenticate a person. For example:
1. In SharePoint, when a user creates / adds / updates an item to a SharePoint list, Flow can be configured to send an email, from the person who created / modified the SharePoint item, to another person who needs to review and edit the item.
2. In Dynamics, when a user creates / adds / updates a record in an entity list, Flow can be configured to send an email, from the person who created / modified the record, to a manager / admin who needs to be informed to help manage permissions or perform some task.
3. In Teams, when a user posts an item / comment or uploads a new file, Flow can be configured to send an email, from the person who posted / commented, to a selected group of people outside of their team.
I used Microsoft app examples above, trying to communicate that from a business side -- this feature / action would provide us a convenient way to collaborate.
Consider allowing the "From / sender" to be configured only for certain apps / tools in which the sender already has access / authority to read / write. If Flow knows that the sender can read / write from Dynamics / SharePoint / SQL / etc..., then Flow can allow us to configure their email in the "From / sender"; otherwise we cannot configure their email.
The actual problem is the sender email. It comes from Microsoft Flow not the actual requestor.