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Approval Flows: Allow more options than "Approve", "Reject"

I've started using Approval Flows and noticed that there is no option to manually escalate an Approval, only way to do that currently is via time-out.

 

Also it would be useful to have more than just the "Approve" and "escalate" options i.e. a third could easily be "Escalate" or whatever the Flow requires.

 

I also looked at the Outlook Office 365 Flow and while that allows you to have more than the "Approve" and "Reject" options, there is no option to add Comments.

 

So we're left with two unstaisfactory options i.e. use a Flow that allows comments, or use a Flow that has more than the "Approve", "reject" option.

Status: Completed

Custom response options are now available!

Learn about them here: Introducing Custom Response Options for Approvals

 

Comments
Level 8

I also posted an idea to be able to have an action dedicated to gather date/info from someone.  The recipient could have a form to fill with choices, dates, text, etc...

 

I agree, have the ability to make comments required would be hugely beneficial especially in onboarding, recruiting or legal processes.

Level: Power Up

This is essential (specifically within the Android/Iphone approval flow)

 

1) Ability to change wording of Approve and Reject - on a step by step basis

2) and a 3rd option besides Approve/Reject - that would allow a 3rd break in the flow

3) and remove comments on certain flow steps

Level: Powered On

I wholeheartedly agree.

 

We want to use approvals to capture customer experience data.  

 

A simple 'good experience / bad experience' choice and the option of adding comments is perfect!

 

If only we could alter the text from APPROVE - REJECT. . . . 

 

 

Level: Powered On

AnKi:  Exactly!

 

Yes!

 

We want to use Flow to send very, very brief customer surveys at the end of each day.

 

Our internal customers could click GOOD or BAD to indicate satisfaction with their experience with our staff.

 

 

Level: Powered On

AGREE!

 

WHEN WILL WE BE GIVEN THE OPTION TO MODIFY THE APPROVAL BUTTONS?

 

WE NEED MORE THAN 'APPROVE' AND 'REJECT' -- THAT IS, 1) MORE THAN 2 OPTIONS AND 2) THE ABILITY TO CHANGE THE TEXT FOR THOSE OPTIONS TO SUIT OUR NEEDS.

Level: Power Up

Vote to this idea, yes it's really important for all the workflows don't only need approve or reject.

 

For example: rework, record, etc...

 

2 options are really not good enough for us, please do consider to add customizable option in approvals.

or you could also add new event like Custom Tasks...

Level: Powered On

I would support this too! - those terms may not be appropriate if you were modeling approvals via RAPID for example

 

 

Customisable buttons would be great!! 

Power Automate Staff
Status changed to: Started

It is already possible for a user to manually escalate (we call it reassign) an approval request, you can read about that here: https://flow.microsoft.com/blog/approvals-in-cds-and-seven-updates/

 

We also are now working on the ability to customize the set of approval options that a user can select from. 

Level: Powered On

Any update? Capturing the approver & a comment are essentials business processes