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ChrisGillotti

Approval Management For Admin

Submitted by Advocate I on โ€Ž09-20-2018 08:29 AM

We would like to see a Flow Management process where an admin, either by site/process, or even at a system admin level, could manage approvals that are active. Two cases:

 

1) A user is no longer with the company, or a user is out of office on vacation, but a document approval task is currently out for approval with that user. There is no way for an admin to go into the task and reassign it to another user. Even if they were the ones who sent the task originally.

 

2) A workflow has been cancelled. The cancellation action does not remove the approval task that was already in process. Users have an inbox with approval actions that are stuck and there is no way to clear them out. As an admin, there should be a way to remove approvals so that the process can be restarted cleanly.

 

I think overall there is very little in the way of visibility into what approvals are currently in process, and how to manage what is out there. As a process admin, there must be a way to manage, reassign, and cancel approvals. As a system admin, we need to be able to assist the process admins in this task, and be able to clear out test accounts across the environment if needed.

Status: New
3 Comments (3 New)
Comments
Jambo1
Advocate II
Advocate II
โ€Ž02-18-2019 03:47 AM

Agree that this would be great to have. We have complicated approval flows and some countries do not have flow enabled for various reasons.  

 

Currently we have to reset the approval back to the beginning which is somewhat annoying and all we need to do is to move the approval on a step

staceylaney
Advocate I
Advocate I
โ€Ž11-22-2019 08:48 AM

This is very much needed, because if we have an approver that is no longer with the company, the only option is to cancel it and have the requester resubmit.

 

The Flow admin really needs more admin tools around managing flows on the back-end.

 

Has this been reviewed yet?

heylookitsme
Frequent Visitor
โ€Ž03-09-2020 05:28 AM

I could not agree with this more. This is needed very badly and the quicker the better. Users find it hard to trust in a system where if someone was no longer in a company and the approval flow has to be restarted. To most it sounds as simple as someone in the background being able to overwrite approvals and re-assign as needed.

I really hope they address this one sooner than later.