D365 for Call Intelligence | Automatically Upload Call Records
Submitted byAnonymouson04-30-201910:34 PM
I have been doing an R&D on D365 AI for sales | Call Intelligence from last month or so, have explored Call Intelligence in Sales Insights app and i would say it's really a blessing to sales managers.
Out of my curiosity would like to Suggest an Idea that it would be great if you guys can create a flow which automatically creates call recording after call ends and send created recording to Sales managers.
Eg: Sales Representative is on call with Customer using Teams app, after call gets ended recording of the same should be created and sent to the sales managers for history/evaluation purpose and uploaded in Azure Blob so that Managers don't have to manually upload recordings to get the insights.