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Get Emails from Shared Mailbox

I would like to receive all mails (or limited by a filter query) from a certain folder in a shared mailbox (Outlook 365).

in General: I think all functions that are possible for personal mailboxes should also be available for shared mailboxes.

 

See also

https://powerusers.microsoft.com/t5/General-Flow-Discussion/Get-Emails-from-Shared-Mailbox/m-p/86430...

Status: Completed

We have added support for an optional mailbox address parameter in almost all email operations in the "Office 365 Outlook" connector.  You can use this field to specify the mailbox address for the shared mailbox.

Comments
New Member

Any updates on this?

Frequent Visitor

This will be very helpful. Any updates on this?

Advocate I
Advocate I

Didn't see any news. If you can, promote this idea so that we receive more Kudos and the priority is raised for the developers 😉

Anonymous
Not applicable

I agree, reading shared mailboxes should be possible, we have a multitude of different shared mailboxes we use as helpdesks with multiple users dipping into these it would be good to atomate some of these processes. 

Anonymous
Not applicable
Advocate I

This feature is desperately needed. The technology is there already in "Get Emails (V3)" Action. Please add it also for Shared Mailboxes. It will allow so many useful process improvements like improved mailbox monitoring by e.g. creating HTML-based reports of e.g. unread emails, automatic archiving of emails with "Complete" flag, etc.

Helper I

Agree with the other posters - getting emails from shared mailboxes is a must have.

 

Many organisations work from shared mailboxes, by being able to get the items (and their attributes) you can then look at interactive dashboards that monitor and report on the status of the mailboxes in near real-time. making it harder to miss that order, or service request.

Helper I

How is this not a thing yet?

Frequent Visitor

This used to be possible, although undocumented. The Office 365 Outlook connector has a "When a new email arrives in a shared mailbox (V2)" trigger, and despite the docs saying "Except for the operations with shared mailbox in their titles, the other operations do not support shared mailboxes as of yet." you could actually used most other operations with emails in a shared mailbox.

 

Unfortunately a few weeks ago Microsoft silently removed this feature. This broke a bunch of people's existing Flows. I know that this behaviour was technically unsupported, but it's still worrying that Microsoft would push out a breaking change like this without any notification, just leaving people to discover it when their Flows started failing. If AWS had been making a similar change they would've sent out at least 4 emails months in advance, along with detailed instructions on the migration path. This has really shaken my faith in Microsoft's platform. I was planning on automating a bunch of business processes with Power Automate, but now I think that it would be foolish to build for a platform that's not reliable and not trustworthy.

 

We contacted Microsoft support and they said:

 

It appears that Outlook team has finally closed gaps in the APIs and had to make changes, despite the fact that it was working before. The action does not support shared mailboxes anymore.
 
**As a workaround please use  Invoke an HTTP request action under HTTP with Azure AD connector. For more information, please help me to review this document: : https://docs.microsoft.com/en-us/conne... **
 
This specific action can be replaced like this:
GET https://graph.microsoft.com/v1.0/users..._ID}/attachments/{ATTACHMENT_ID}
Please refer to the docs for more details: https://docs.microsoft.com/en-us/graph...


So Microsoft's suggested solution requires Power Automate Premium. (And is it just me, or is Power Automate Premium pretty overpriced?)

 

Or there's the unofficial solution, adding a password to your Shared Mailbox and getting Power Automate to log in to that. Which is against best practice and may be in violation of your licensing agreement.

 

This sort of behaviour might be okay when dealing with consumers, but businesses need more stable solutions, ones that won't break without warning.

Power Automate

We have added support for Shared Mailbox by adding an optional "Mailbox Address" on almost all mail operations on the "Office 365 Outlook" connector. You can use that to specify the mailbox address.