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Reply to emails from a shared mailbox

We have a shared mailbox that we want to use to send automated messages with ticket information to an existing mail thread when added to the thread.

 

The "Send an email from a shared mailbox" action does not send a reply to the thread; it sends a new message instead. We need a "Send a reply from a shared mailbox" action so the reply is part of the original mail thread.

Status: New
Comments
Level: Powered On

Hello @wol ,

 

>The "Send an email from a shared mailbox" action does not send a reply to the thread;

 

well, what if  you  place RE:<subject of the previous email> to the Subject line?