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Send email with options add comments

We need the ability to send email to outside our organization for approval.  Therefore we could not use the "Start the approval" flow as it is limited to emails within the tenant;  we had to use "Send email with options "; However, this flow has no opportunity for the approver to provide comments. Would be nice to have this feature as any approval process must have a comment bucket.


Status: New
Not applicable

This is very much needed since we are encountring the same problem!

New Member

I have a workflow in Flow in which I'd like to send emails requesting approval that include an attachment and comments. 

  • “Approval” type emails automatically have buttons for “Approve” and “Reject” and allow you to enter comments when you make your selection which can be referenced later.  But you cannot include attachments in the “approval” emails.
  • “With Options” type emails allow you to send emails with attachments and specify what the options are (so I can specify “Approve” and “Reject” as the options and include an attachment in the email), but there is no way for you to enter comments when you make your selection.

I would think it would be good for both of these to be available, but if not, it seems the request for 'comments' in the "with options" type emails is more prevalent.

Regular Visitor

I have used "email with options" for customers document review process (before the approval) but we would like to have the option to add a comment.

Frequent Visitor

I have same comment with tcs

Helper II

We also really  need the ability to add comments with mail with options, or add more options than 'Approve' and 'Reject' to the approval.


Regular Visitor

This has lingered on too long, please add "comment" functionality for "send email with options" and attachment fucntionality for the "approval" action.

New Member

@Akasha I don't know if you have noticed but recently the approval step have been updated so you can set your own answers and title. And since you can add a comment to this it means that you could use it not only for approvals. Maybe this is Microsofts way to address this request.

Regular Visitor

@MattiasSandberg Is this for the "send email with options" action? because i don't see a comment field still. 

Regular Visitor

@Akasha No it is not. It is for the "Start and wait for an approval" action. It is not exactly the same but perhaps you can use it for your purpose since it can be customized with custom answers, title and details (content). Unfortunatelly the "Approval" logo and the text Waiting for approval is fixed in the e-mail and cannot be customized.

Regular Visitor

@MaSaAxalon Exactly. But the "Start and wait for an approval" action doesn't carry attachments. Leaving us with the "Send email with options" that don't carry the comment functionality.