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Teams Voice triggers

Add triggers for incoming Teams calls from users and external numbers, missed calls, etc

Status: New
Comments
nickellis74
Resolver I

I just went looking for these in PA and didn't find them!

 

My use case is contact recording in Dynamics 365. I want to be able to automatically record (in the sense of create a data row, not audio record) any call where the incoming number, or recipient number on outgoing calls, is a known contact. Ideally it would capture:

  • Teams Voice User
  • Contact Phone Number
  • Call Direction
  • Date and Time Started
  • Date and Time Ended
  • Call Duration