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powathilm

Trigger on IcM Creation

Submitted by on ‎03-01-2018 10:57 AM

It would be great to be able to start a Flow when an IcM is created for a given OwningTeamId.

A trigger that takes in the Id and allows us to then send emails, etc. based on any IcMs created for that team would be the goal.

Status: New
2 Comments (2 New)
Comments
cterps
New Member
‎03-06-2018 12:34 PM

How do you handle this today?  

powathilm
Regular Visitor
‎03-06-2018 01:05 PM

We don't currently have an automated process to inform users about outages recorded in IcM. It is all done manually and in a non-standardized format/timeline.

The goal is to have an engineer create an IcM and send out an initial email to all customers listed in the "Impacted Customers" field that an outage has begun and then automatically send out updates based on the notes in the IcM every 3-4 hours until the IcM is resolved.