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Drew2
Level: Power Up

Flow app freezes on Iphone when entering text

I have a flow that adds a row to a table with user entry fields which works with PC entry but freezes when using the flow app on iphone.  Most entries can be made but the last 2 freeze the app and it has to be closed.  Any help appreciated.  

 

2019-04-30T18_35_44.1726709Z.jpg2019-04-30T18_35_55.7004473Z.jpg2019-04-30T18_36_08.6627337Z.jpg

3 REPLIES 3
Super User
Super User

Re: Flow app freezes on Iphone when entering text

For technical support with the Flow mobile apps, you should contact the Flow support team directly. To do so, visit flow.microsoft.com/support and click the Contact Support button in the bottom right of the page (see green box). Sorry I can't link directly, when you click on the button it generates a unique URL. ContactSupport.png

In the past, they've also provided this email address (flowdev@service.microsoft.com), but I am not sure if it is actively monitored or not. When contacting support, along with full details of your issue (including screenshots), be sure to provide them with the model of your phone, the version of the app you are running, and the version of your phone's OS you are running.

Providing this basic information from the outset should help expedite your support experience.

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

Drew2
Level: Power Up

Re: Flow app freezes on Iphone when entering text

Thanks!  I'm new to this so appreciate the direction.  

tajiri
Level: Power Up

Re: Flow app freezes on Iphone when entering text

It freezes due to the bug that is present in the backend and you can troubleshoot it with the assistance of https://errorcode0x.com/fix-dell-error-code-2000-0147/

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