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Advocate I
Advocate I

Flow mobile app - Approve notifications shown only from default environment

We have a flow in an non-default environment, when an approval task is assigned to end users, the flow mobile app does not show the notification unless we grant access to the environment to end users and advise users to change the environment setting in the mobile app.
We would like to display task notification to end users from all environments  and restrict access to the environment. Is it possible ?

1 ACCEPTED SOLUTION

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Community Support
Community Support

Re: Flow mobile app - Approve notifications shown only from default environment

Hi @ Mohan_s_m,

 

Firstly, it’s impossible to assign Approval to user who don’t access to the environment which contains the Approval flow. so if you should grant access to the environment to the approver.

 

Secondly, I have made a test on my side , if the approver is access to the environment, he would receive the notification no matter which environment his mobile app is in. however, if the approver receive the notification when he is in another environment, and he did not immediately approved, then he can only enter the environment which the approval flow in for approval the flow.

 

 

Regards,
Alice Zhang

View solution in original post

2 REPLIES 2
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Community Support
Community Support

Re: Flow mobile app - Approve notifications shown only from default environment

Hi @ Mohan_s_m,

 

Firstly, it’s impossible to assign Approval to user who don’t access to the environment which contains the Approval flow. so if you should grant access to the environment to the approver.

 

Secondly, I have made a test on my side , if the approver is access to the environment, he would receive the notification no matter which environment his mobile app is in. however, if the approver receive the notification when he is in another environment, and he did not immediately approved, then he can only enter the environment which the approval flow in for approval the flow.

 

 

Regards,
Alice Zhang

View solution in original post

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Helper V
Helper V

Re: Flow mobile app - Approve notifications shown only from default environment

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