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panterra
Advocate III
Advocate III

Not Able to Access Camera for Button / File Field in Flow Mobile App

Hi Everyone, 

I am using a Flow Button to capture a file using Mobile App Version 2.33.0. 

When I run the button:

  • On the file field, I am prompted to provide the file I would like to upload
  • If I choose to use the camera, the Flow logo appears as though the camera is about to launch, then nothing happens
  • Please see the gif below
  • I've added a green underline when I press the Camera Button and ???? question marks when the camera doens't appear (when it should)

 

Camera Not Working in Flow Mobile.gif

 

Troubleshooting that I've done: 

  • Checked the permissions on the app / increased them
  • Re-installed the App
  • Cleared cache and data for the app
  • Saved the Flow again

 

Thanks for taking the time to read this. Let me know if you're seeing the same thing / have any other suggestions. 

 

PS - I've already been told to get an iPhone instead. Hah. Not happening. 🙂

 

Sean

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Brad_Groux
Community Champion
Community Champion


@panterra wrote:

HI @Brad_Groux , I have tried providing the app with all permissions and it doesn't seem to change the behaviour I am seeing. 


Then you may have an app compatability issue with your Android version and/or phone model. I'd verify that you are running the latest version of supported Android on your device, and also make sure that the app is fully up to date as well. 

If your Android version, and device firmware are at their latest levels then you should likely submit a support request that includes your device, carrier, and Android version. Android is the "wild west" of mobile app development, so not every Android phone or Android OS level will be supported. As Apple is a closed ecosystem, it is much easier to test and support apps with only a limited number of device and software specs.  

To submit a support request, click the Contact Support button in the bottom right-hand corner of the Flow support page. They should be able to tell you if your device model and/or software versions have known issues, or they can note the issues with your model and troubleshoot for platform or app updates to remedy it. 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

9 REPLIES 9
Brad_Groux
Community Champion
Community Champion

I believe what you are trying to do is beyond the supported use cases for the mobile app. What you're trying to do is more in line with what you would do from a PowerApp. According to the offical Flow documentation, the Flow mobile app allows you to: 

  • Create a flow on a phone
  • Manage flows on a phone
  • Troubleshoot Monitor flow activity on a phone

I can find no mention of performing the functions of a Flow from the Flow mobile app, beyond pressing a flow button, and notification actions like approvals. A PowerApp, utilizing Flow can certainly do what you're trying to do. 

Hi Brad,

Thank you for the reply. I'll post a sample of the Flow. I had someone with an iPhone try this and it works for them.

Sean

Hi @panterra ,

 

I used Flow mobile app to test it on my side. When I click on camera, I can use the camera of the phone to take photos and upload them.

Image reference:

81nzw-2uql7.gif

For reference, I am using Android 5.0, Flow Mobile app version 2.32.0.

I did not test the IOS system, it seems that the operating system shown in the screenshot you provided is Android.

 

Please give Flow mobile app permission to use camera, or temporarily not restrict the access to the app, and then test if there will be similar problems.

You could also install the same version of the app as me and test if the same problem exists.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-bacao-msft - Thank you for the response. This is the expected behaviour that I previosuly had when using this feature in the app. 

 

Here is a screenshot of what I see when I try to change the app's permissions. I checked this previosuly, its looking suspect becasue the Camera permissions are not even an option for this app.

 

I am using the Android build - am I able to download previous versions from ther app store?  

 

 

Screenshot_20190424-031757.png

Brad_Groux
Community Champion
Community Champion


@panterra wrote:

@v-bacao-msft - Thank you for the response. This is the expected behaviour that I previosuly had when using this feature in the app. 

 

Here is a screenshot of what I see when I try to change the app's permissions. I checked this previosuly, its looking suspect becasue the Camera permissions are not even an option for this app.

 

I am using the Android build - am I able to download previous versions from ther app store?  

 

 

Screenshot_20190424-031757.png


Have you tried giving the app Storage permissions? The picture you take will still be stored on the phone, even after it is uploaded via Flow. As an example, when you use the camera in Instagram, it still stores the image on the local device too. An example of an app that would only need camera access, and not storage would be a QR code or barcode scanner - as they are using the camera only for information gathering, not taking images. 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

HI @Brad_Groux , I have tried providing the app with all permissions and it doesn't seem to change the behaviour I am seeing. 

Brad_Groux
Community Champion
Community Champion


@panterra wrote:

HI @Brad_Groux , I have tried providing the app with all permissions and it doesn't seem to change the behaviour I am seeing. 


Then you may have an app compatability issue with your Android version and/or phone model. I'd verify that you are running the latest version of supported Android on your device, and also make sure that the app is fully up to date as well. 

If your Android version, and device firmware are at their latest levels then you should likely submit a support request that includes your device, carrier, and Android version. Android is the "wild west" of mobile app development, so not every Android phone or Android OS level will be supported. As Apple is a closed ecosystem, it is much easier to test and support apps with only a limited number of device and software specs.  

To submit a support request, click the Contact Support button in the bottom right-hand corner of the Flow support page. They should be able to tell you if your device model and/or software versions have known issues, or they can note the issues with your model and troubleshoot for platform or app updates to remedy it. 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

 

Thank you @Brad_Groux  and @v-bacao-msft 

 

I am now working with Microsoft Support on resolving the issue.

 

Sean

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