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AaronKGumbs
Regular Visitor

Stuck in Authentication Loop for Personal Account

Hi,

 

When attempting to log into Power Automate on the mobile I get stuck in an authentication loop where I successfully log in, receive the 'Getting Things Ready' animation, and then get taken back to the sign in screen. It works for my corporate account but on this particular device I want to use my personal (@outlook.com) account instead. After looking at other posts on here, none of the following troubleshooting steps have worked:

 

  • Re-installing Power Automate
  • Re-installing the Microsoft Authenticator
  • Trying to use my password instead of the Authenticator 
  • Switching to GCC.
  • Force Stopping the app/removing temporary data

 

I am using a Samsung Galaxy Note 10 Lite with version 2.36.0 last updated on 30th October 2019 with no further updates available.

 

Any help to break this loop would be greatly appreciated.

5 REPLIES 5
shalem120kjh
Frequent Visitor

Hi, any updates on this one? 

I'm facing the exact same problem with my personal outlook account + Authenticator

HansTroost
New Member

Same for me, (<user>@outlook.com) at a Windows 10 desktop

r4_ore
New Member

Windows 11, It prompts for user name and password and then I am stuck in a loop to select the country. I select UK and it comes back with "looks like there is a problem", so I tried US and same thing.

AaronKGumbs
Regular Visitor

No updates from me I'm afraid, I still have the issue and haven't found any resolutions. Let's keep this thread updated if we find a solution!

Despite the fact that the page https://powerautomate.microsoft.com/en-gb/ makes it look like you just click the "Start Free" button it doesn't work. What I did to get it working was to go to the MS Store and download the PowerAutomate app and then it worked.

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