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MedRoc
Frequent Visitor

Using Flow app resets sessions in all office365 app

In android version of Flow app v 2.34.0, log in to flow app will reset the session of all other office365 apps. I tested it by uninstalling and reinstalling the flow app

To reproduce the error:
1) Have user logged in Outlook for Android, Planner, To-Do, Teams app.
2) Sign in to Flow App (after resetting or reinstalling the app)
3) Within 45-60mins you will see notifications from other office365 apps that session expired and request to login.

Logging in one app should not affect the sessions in other app. And it is annoying to see all apps exclaiming session expired, please sign in.
2 ACCEPTED SOLUTIONS

Accepted Solutions
MedRoc
Frequent Visitor

I did more testing, and discovered the problem in the Sharepoint connection.

 

I reset all my office365 android app, and logged in sequentially to test.

 

Any flowapp, powerapp with connectors to sharepoint is triggering this problem.

Also opening any Sharepoint file in Excel, OneNote, Word app is also trigeering this problem.

 

This was true for 3 different domains.

 

I have created a support request for the SharePoint problem.

View solution in original post

MedRoc
Frequent Visitor

After contacting support, we identifed Microsoft Authenticator app in android resulted in the session time out.

The support team recommended uninstallimg the Authenticator app. Everything works fine after that.

If i reinstall Authenticator the problem recurs, so for now not going to use Authenticator app.

View solution in original post

5 REPLIES 5
MedRoc
Frequent Visitor

This is also true for other power platform: using PowerBI, or any Powerapp. Using them resets session in other apps.

I am able to replicate the issue in another phone - diferent model.
v-bacao-msft
Community Support
Community Support

 

Hi @MedRoc ,

 

Thank for your feedback!

But I am afraid I am not able to test and solve this problem on my side. Please consider contacting support for better assistance:

15.PNG

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thanks.

 

I am the admin of the Office365 domain, so i created a support ticket. But the only suggestion I got was to reset the android apps. But issue persists even after that.

 

Any other suggestions to test and to identify where the problem exists would be useful.

 

 

MedRoc
Frequent Visitor

I did more testing, and discovered the problem in the Sharepoint connection.

 

I reset all my office365 android app, and logged in sequentially to test.

 

Any flowapp, powerapp with connectors to sharepoint is triggering this problem.

Also opening any Sharepoint file in Excel, OneNote, Word app is also trigeering this problem.

 

This was true for 3 different domains.

 

I have created a support request for the SharePoint problem.

View solution in original post

MedRoc
Frequent Visitor

After contacting support, we identifed Microsoft Authenticator app in android resulted in the session time out.

The support team recommended uninstallimg the Authenticator app. Everything works fine after that.

If i reinstall Authenticator the problem recurs, so for now not going to use Authenticator app.

View solution in original post

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