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Helper I
Helper I

login not available

dear all, one question,

I installed the App on my work device mobile (Huaweii P7 lite), the app allow to load username and password but when I click on "login" button the app return to mainscreen


the same for my personal phone OPPO A5 2020


I tried to login with HUAWEII P9 Lite and ASUS zenfone 6 and the login work well


there's a compatibility between app and device?


Community Champion
Community Champion

Hi @Alice_italy 


The app should run independently of the phone. 


Since this was submitted quite some time ago, were you able to solve it? Just for people here if they have the same issue to know the solutions.


If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.


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