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Incident report and resolve using power apps forms

Hi all, 


I am new to power apps and forms. I need to start using the power app, forms, and flow some incident management system for our company. following scenarios, I need to complete on this project. 


1. we have a small food restaurant chain and we recruited one person for get customer complaints. 

2. he will collect complain from the customer and he will send that complaint to the relevant department (ex. Bread section, filling section)

3. finally that section head will comment on that incident and that complaint will go to our HR department and they will overview that incident and they will close that issue. 


kindly help me to get a solution for the M365 package.


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