cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
danilo_alexandr
New Member

Not able to connect PVA topics to Dynamics Omnichannel Customer Service for Live Assistance.

Hi Team,

 

I am following the steps provided here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#install-ext...

 

As you can see below, I have installed the required messaging extension properly

danilo_alexandr_0-1648564131625.png

 

However, the warning message ('Your bot does not have access....') still there which I assume that it may be the reason why we can get it work:

 

danilo_alexandr_2-1648564246585.png

 

Also tried to enter the AppID anyway but got an an error ('There was a problem adding your bot to Omnichannel. Try again'):

 

danilo_alexandr_0-1648564618134.png

 

 

Has Anyone ever faced it before ?

 

Thanks and Regards

 

1 REPLY 1
vamsi3
Frequent Visitor

I am currently facing same error did you resolved it ? if resolved pls help me

 

Helpful resources

Announcements
Power Virtual Agents News & Announcements

Power Virtual Agents News & Announcements

Keep up to date with current events and community announcements in the Power Virtual Agents community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Virtual Agents Community Blog

Power Virtual Agents Community Blog

Check out the latest Community Blog from the community!

Users online (2,998)