Not able to connect PVA topics to Dynamics Omnichannel Customer Service for Live Assistance.

[danilo_alexandr]

Hi Team,

I am following the steps provided here: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#install-ext...

As you can see below, I have installed the required messaging extension properly

However, the warning message ('Your bot does not have access....') still there which I assume that it may be the reason why we can get it work:

Also tried to enter the AppID anyway but got an an error ('There was a problem adding your bot to Omnichannel. Try again'):

Has Anyone ever faced it before ?

Thanks and Regards

[vamsi3]

I am currently facing same error did you resolved it ? if resolved pls help me