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Helper I
Helper I

Power BI Report not working on Dynamics 365 for Mobile

Hi. So I integrated a custom Power BI Report with a model-driven app (Dynamics 365), and on desktop, it works fine. Other users can also view the report if I give them access through the workspace the report is located in. But in the mobile version, it doesn't work; it says authentication wasn't successful and you need to sign in. When I click Sign In, nothing happens and the same message persists. I have my workspace open in the Power BI mobile application. 


What could be the problem? Is it on the Dynamics 365 mobile side? 


Thank you. 


@DianaBirkelbach @ChrisPiasecki @Mira_Ghaly if anyone could help, please. 

Super User
Super User

Hi @NaCarns,


Does your PowerBI report contain any IFRAMES? If so, it's currently not supported on mobile.


Please click Accept as Solution if my post answered your question. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

How would I exactly check? I checked the XML form of my dashboard (through XRM) and nothing suggests I am using IFRAMEs. Not very familiar of the concept, unfortunately. 


I basically created a Power BI report, published it to my workspace, then created a Power BI embedded report and just displayed the report on my sitemap of my model-driven app. I tried going to web resources of my solution but couldn't find my Power BI report there. I guess I am using IFRAMEs?   

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