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Anders5
New Member

create a pdf using Power Automate from a knowledgebase article in Customer Service

Hi!

I need some help with flow that i want to create. I hope someone can help me 🙂

 

Scenario:

User is logged into Customer Service, viewing KB-articles. When inside an article the user should be able to trigger a flow that takes the kb-article that he/she is viewing and create an PFD out of the content. The content is stored in table "knowledgearticle" column "content". Its stored in text, HTML-formatted.

 

I assume that I have to create a html-file on like Onedrive to paste it to before convert, but my biggest questionmark is how to pull that specific HTML-text from dataverse into the flow that the user will trigger from Customer Service?

 

I hope you understand my question and are able to help 🙂

 

/Anders

 

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