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Level: Power Up

Can you specify a "begins with" or "contains" for a topic


I've been doing a bit of testing to create an agent to help users of our Analytics service and initially I just wanted something that directed users to our report catalogue, the topics work fine for general questions like "How do i find reports" when testing but if I add a subject "How do i fend a report on XXX? it does not recognise the question. Is there a way to specify the topic in terms of contains phrase or begins with?


I can and at some point build up topics for individual reports, but wanted to start with some more general questions.

Level: Powered On

Re: Can you specify a "begins with" or "contains" for a topic

I think you are looking for the below Links. If you use a search function, and rather than = you use IN.


Level: Power Up

Re: Can you specify a "begins with" or "contains" for a topic

Hi @unislacker 

Thanks for the response I'm still not sure how you would use these in a Virtual Agent trigger, there does not appear to be any option to add any of these into the triggers section.


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