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JamesM
Level 8

Simple trigger phrase not working as expected.

I have the following trigger phrases: 

 

2020-01-01 11_47_30-Power Virtual Agents - Topics.png

And I have the following entities: 

 

2020-01-01 11_47_43-Power Virtual Agents - Entities.png

 

I was hoping this phrase would either start the dialog because it contains the trigger, or - slightly more complex but it was worth testing - see if the agent is smart enough to realise that an entity is in the same sentence as the trigger phrase and extract it along with the trigger to move along the dialog to the point where the entity is required. 

 

Instead I get a fail on either expectation 😛  

 

2020-01-01 11_50_40-Power Virtual Agents - Topics.png

 

Here is a more complete view of the dialog.

 

2020-01-01 11_48_38-.png

 

As mentioned I'd hope in this case either the trigger would work, or even better the trigger would work AND the entity would be detected in the initial phrase and move the dialog right along to the point where the entity is used. Otherwise you have to impose a more artificial conversation flow where it's more back and forth to establish entities. Often, people already know the entity they want information on, so they will concatenate the request. E.g. you don't naturally ask someone "Can I have the phone number of someone?" then they respond "Sure, whose phone number would you like?". You tend to just say "Can I have James' phone number?". 

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Level 8

Re: Simple trigger phrase not working as expected.

Hi @JamesM ,

 

Your idea is really good, but the chatbot is a fixed or more fixed conversation that AI bot. AI bots read phrases/words and get the action related to phrase or word using artificial intelligence, but the chatbot (PVA) is more simple than AI bots.

 

You can try to use artificial intelligence and knowledge base or something like that on Power Automate, but unfortunately, you will not do it in the PVA yet.

View solution in original post

2 REPLIES 2
renatoromao
Level 8

Re: Simple trigger phrase not working as expected.

Hi @JamesM ,

 

Your idea is really good, but the chatbot is a fixed or more fixed conversation that AI bot. AI bots read phrases/words and get the action related to phrase or word using artificial intelligence, but the chatbot (PVA) is more simple than AI bots.

 

You can try to use artificial intelligence and knowledge base or something like that on Power Automate, but unfortunately, you will not do it in the PVA yet.

View solution in original post

Ashish2012
Level 8

Re: Simple trigger phrase not working as expected.

I like the way you are looking for better use of the PVA, But as a new solution. We are facing some limitations.

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