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Jonnyphoto
Level: Powered On

Unable to connect to Facebook channel

Hi

I am trying to connect to the Facebook channel from the manage channels page but I get an error:

“We couldn’t get to the Facebook channel. Please try again later.

Diagnostic Trace ID: ig/YR

Any ideas?

Thanks
3 REPLIES 3
Ashish2012
Level 8

Re: Unable to connect to Facebook channel

Can you please share a screenshot of the error if not resolved. 

renatoromao
Level 10

Re: Unable to connect to Facebook channel

Hi @Jonnyphoto ,

 

Do you have a license?

Is it opened your Facebook account in the same browser?

Highlighted
renatoromao
Level 10

Re: Unable to connect to Facebook channel

Hi @Jonnyphoto ,

 

Did you resolve your issue?

Please, check on the Facebook:

- The App ID is the same

- The token is the same that you use or the token is expired

- Subscription is activated

- Your app is On

- You activated the "Allow...API"

 

If this answer resolves your problem, please, make as a solution to help more users.

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