1. To save user responses for each question asked and utilize those answers in real time to give counselling. 2. Let PVA takes some time to think before giving the user the activity, like wait function or splash screen like "Processing".... so that resembles like a Psychologist. 3. The options that user gets must be horizontal in the chat window not vertical for ease to read. 4. To have a full screen for the window so that seeing the video experience is better which are included as part of the counselling. 5. Ensure the the whole video is finished before the agent provides next activity. To make sure the user is following the help. 6. Export all results in the excel so that psychologist can analyze the results.