Ability to extract chat history

[ggupta]

Would be great to extract chat history and integrate with CRM contacts in an authenticated scenario This ties into needing a Portal Authentication and auto-linking a contact with chat session

from: https://experience.dynamics.com/ideas/user-profile/?user=8a62fb97-3715-e711-8100-5065f38a4b71

[dougmaloney]

would also great to just be able to view users chat and repoint any which were misdirected to the correct topics.