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Ability to fill-up entities dynamically

Hi Team,

 

In order to provide a more personalized experience, we need to be able to present end-users options based on their profile in the database/CRM.

 

Use Case 1: Finance

Each bank´s customer may have one or more bills to be paid so the VA should check the database, collect the info and be able to present the end-user the options.

 

VA: How can I help you ?

User: want to pay my bill

VA: Sure. I have verified and you have the following open bills

<VA may present the options  as buttons or carousels mode>

1. Electricity

2. Health Insurance

3. Visa card

4. Amex car

User: Selects the desired option...

 

Use case 2: Retail

Customer purchased a few items and wants to return one:

 

VA: How can I help you ?

User: I want to return a product

VA: Ok, I checked your profile and see the following recent purchases:

<VA may present the options  as buttons or carousels mode>

1. Shirt

2. PS5

3. Bag

Which one you would like to return ?

User: Selects the desired option...

Status: New
Comments
FranciscoH
Regular Visitor

Dynamic synchronization.... 

@Jeff @barbara @microsoft @MsMicrosoft @Microsoft3