Add support for adaptive cards so that information could be provided to the customer in a formatted way like an itinerary. https://adaptivecards.io/
from:
https://experience.dynamics.com/ideas/user-profile/?user=3a24d3c7-ba8b-e911-a960-000d3a4f3883, https://experience.dynamics.com/ideas/user-profile/?user=1b75466e-23aa-e911-a964-000d3a4f36ce
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