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Add Star Rating control - Power Virtual Agents

Hi,

 

We want to custom the star rating control.

Status: New
Comments
Advocate I

It baffles me why only the Confirm Success has the star rating. What about user's who aren't satisfied with the answer the bot gave them (i.e. answer No at "End of Conversation" topic and are passed to the Confirm Failure topic). Surely there should be a chance to survey them too to ensure the customer satisfaction rating isn't skewed by only accepting responses from those customers who think the bot answered their question. The bot creator needs this flexibility to decide when and when not to survey.