Allow Images and Gif files to be inserted into the power virtual agent

[cfiacco]

Would like to be able to answer user questions in the bot with images and gif files highlighting what to select, etc. . We are currently redirecting them using the link feature but having it integrated into the bot would provide a better experience.

[jpirelli]

Markdown language might be the answer:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Forum/PVA-Response-Support-some-portions-of... 

[GuilhermeMBS]

If you look this: https://docs.microsoft.com/pt-br/power-platform-release-plan/2019wave2/power-virtual-agents/planned-.... They alredy plan to allow Images and Videos, but gifs i don't know. In this site says that the release is for March 20.

[MarKol]

There is a discussion on presenting output in a tabular view and displaying images/videos in Bot chat window here: 

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Forum/PVA-Response-Support-some-portions-of...

[chass]

Please look at this tactic for doing this

https://powerusers.microsoft.com/t5/Webinars-and-Video-Gallery/Returning-an-image-as-a-message/td-p/...

...leaving the idea "under review" until hear back from the dev team if we plan on doing work in this space

[renatoromao]

See more here: Add images and videos to topics - Power Platform Release Plan | Microsoft Docs

Feature details

Add online-hosted images and videos to your chatbot's topics using a Power Automate template. The template points to a live URL where you've hosted your content and loads it directly in the bot's chat window. By including an image or video in a bot's response instead of using a long textual description, you can handle complex scenarios while keeping messages concise.