Power virtual agent hand off to a human agent is not straight forward and require engagement hub and ton of coding to get it working which many clients can't afford.
The solution that will work for many customers would be to have MS teams integrated with PVA for hand-off:
Excellent feature and I need it internally for our HR, since now I have a problem when I want to transfer to live agent I need to transfer it to Dynamics...
It would be great to have a feature to transfer inside Microsoft Teams.
I can send a message as a Flow to HR employee but I can't connect person talking with a chat bot and HR employee directly. 😞
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