When we are developing the Power VA, we need to change the bot icon and update it for our icon.
This has been delivered please see:
No updates yet? Roadmap says it was released back in December but still no customization is possible.
this is really a limitation.... Why can't I change my Bot Icon ?????? Microsoft should better attend to this
The only supported option today is to deploy your own custom canvas using the guidance below. We'll keep this idea open to track in-app theming support for the default web-canvas that ships with the product.
Thanks @pawan-msft !
We are working on a blog called "Change your Power Virtual Agents Web Chat bot icon and name" which we will publish soon. Stay tuned!
@Diganta Any ETA on when can we have the Bot Icon feature for the VPA ?
We will try to publish the blog by the end of next week.
@Diganta has this been published, if so please provide the link. Thank you!
Here is the forum announcement for the blog.