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Change the default period of session transcript retention for PVA on Teams

Hi guys,

By default, a pre-configured bulk delete job will remove all conversation transcripts older than 30 days.

We want to keep the transcripts for longer that might be older than 12 months like PVA web app.

Status: New
Comments
FranciscoH
Regular Visitor

Archiving.... @Jeff @microsup @microsoft 

FranciscoH
Regular Visitor

We might be able to change the retention period transcript policy 

https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions

 

We can consult with an authorized partner if necessary...

 

JonathanNg1
Microsoft

@FranciscoH Thank you, we tried it but this is for PVA web app. We are using PVA bot on Teams. I checked with my team and this is a limitation for PVA on Teams