cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
benjaminstierle

Increase timeout when using a flow action in Power Virtual Agents

Submitted by Advocate I on ‎02-01-2020 02:56 PM

When using a Flow action with Power Virtual Agents the timeout to respond to the agent is only 90 seconds until the action is running in a timeout error. The timeout is much to short especially when you use UI Flows. 

 

Timeout should be configurable for the environment to handle more complex flow actions.  

Status: New
See more ideas labeled with:
5 Comments (5 New)
Comments
PaulCullivan
Microsoft
Microsoft
‎02-08-2020 02:18 PM

I remember hitting this issue and at least getting a better error message from inside the topic would help.  I might not be remembering correctly but IIRC I had to guess to resolve.

Ian1964
Frequent Visitor
‎10-02-2020 05:11 AM

I second this ...... needs to be a good few minutes for complex flows. Does anyone know if you build your own application via the bot framework and not use power virtual agent is this a customisable value?

ElifP
Regular Visitor
‎10-19-2021 07:38 AM

I see two major problems at the moment:

1. The time out needs to be longer - it would be best if we are able to set this

2. I would like to be able to post my own Error message following a time out

thanks

CarlAllen
New Member
‎10-25-2021 08:59 AM

I have a flow called from PVA that has a do until loop inside. This has a timeout setting period which can be set to  hours if required. Whilst hours is excessive a few minutes is not.

 

I need about 5-7 minutes for the complex flow to run, but as I can't see any way to adjust the PVA-> PA timeout setting beyond the default 120 seconds it means that the do until is basically unusable in conjunction with an agent.

 

The error message reported back to the user is terrible as it looks like a bug. I agree that this should be able to be configured to suit the application - at least it gives a chance to explain what has happened in a user friendly way

 

 

kgreen8790
New Member
2 weeks ago

I have a flow that allows the user to request a check in timer. The user is reminded by the Chatbot to update a company portal every 15 minutes for an internal procedure we have at my organization. This timeout limitation has rendered this feature useless which is a bummer as it was well received by the team when proposed and they were really looking forward to it.