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Leeyong88

Make bot restart the conversation

Submitted by Advocate II on ‎07-28-2020 07:45 PM

I suggest to make bot to restart the conversation using a button link instead of type "Start Over". 

 

 

Status: New
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3 Comments (3 New)
Comments
JosephBurkey
New Member
‎10-14-2020 04:17 AM

I highly support this. I'm trying to use PVA with a QnA knowledge base without any interactions from a support team; without the option to delete the escalation topic I'm having to use a fallback topic and it would be nice to make the default flow in this a simple restart button. 

Mishal_Patel
New Member
‎12-07-2020 12:55 PM

I highly support this fix as well. 

MnM1
New Member
‎12-07-2020 12:59 PM

I agree with this suggestion. Expecting or instructing users to type "start over" every time they use the Virtual Agent is unrealistic nor user friendly.