Topics triggers should not trigger from within itself. In other words, if a trigger phrase starts topic A, all the topic A trigger phrases should be ignored until the topic is complete. Here is a scenario that would pose a problem: Trigger Phrases - I have a problem with billing. - I cannot pay my bill. - I get an error when paying my bill. Bot starts chat and asks information to try to log a ticket. Bot asks for a detailed description to add to the ticket content. User types in: "I get an error when paying my bill. The error appears after I enter my address information saying an invalid character is in my address." This triggers the process to start the topic that is already in progress to restart - user cannot provide details to complete the user flow. Please allow this to be ignored either by default or by option per topic.