Hi,
We want to have a way to transfer customers to agents within Teams when they need to escalate to a human.
cc: https://powerusers.microsoft.com/t5/Building-PVA-chatbots-in/Transfer-to-Agent-in-Teams/m-p/736996#M...
any chat bot should have this option to escalate for human to give full service
We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy
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