Transfer to Agent in Teams

[renatoromao]

Hi,

We want to have a way to transfer customers to agents within Teams when they need to escalate to a human.

cc: https://powerusers.microsoft.com/t5/Building-PVA-chatbots-in/Transfer-to-Agent-in-Teams/m-p/736996#M...

[hebbo777]

any chat bot should have this option to escalate for human to give full service

[Yani]

We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy

[songmic]

Waiting for this feature.

[IgnacioV]

still waiting for this feature.

[MikeF007]

Waiting patiently for this feature. Any idea when?

[prufach]

I wish this is enabled for in Teams and I voted this idea. I would like to transfer history/activity too.

Waiting for this feature..........I put a message "If you need chat with an Agent CLICK HERE"
(CLICK HERE is a LINK : "https://teams.microsoft.com/l/chat/0/0?users=emailteamsaddress@yourdomain.com" )
This URL open chat in Teams.

[FranciscoOrozco]

@microsup @Jeff @MicroBab @Micro 

[micchow]

Hi everyone, while not directly supported in the product, I am happy to share a PVA bot solution that has built-in PAuto flows that can notify agents in a team channel.  Learn more at the https://aka.ms/PVAEmployeeFAQ.  Thank you.