Transfer to Agent in Teams

[renatoromao]

Hi,

We want to have a way to transfer customers to agents within Teams when they need to escalate to a human.

cc: https://powerusers.microsoft.com/t5/Building-PVA-chatbots-in/Transfer-to-Agent-in-Teams/m-p/736996#M...

[hebbo777]

any chat bot should have this option to escalate for human to give full service

[Yani]

We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy