Transfer to Agent in Teams

[renatoromao]

Hi,

We want to have a way to transfer customers to agents within Teams when they need to escalate to a human.

cc: https://powerusers.microsoft.com/t5/Building-PVA-chatbots-in/Transfer-to-Agent-in-Teams/m-p/736996#M...

[hebbo777]

any chat bot should have this option to escalate for human to give full service

[Yani]

We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy

[Anonymous]

Waiting for this feature.

[IgnacioV]

still waiting for this feature.

[MikeF007]

Waiting patiently for this feature. Any idea when?

[prufach]

I wish this is enabled for in Teams and I voted this idea. I would like to transfer history/activity too.

Waiting for this feature..........I put a message "If you need chat with an Agent CLICK HERE"
(CLICK HERE is a LINK : "https://teams.microsoft.com/l/chat/0/0?users=emailteamsaddress@yourdomain.com" )
This URL open chat in Teams.

[FranciscoOrozco]

@microsup @Jeff @Anonymous @Micro 

[micchow]

Hi everyone, while not directly supported in the product, I am happy to share a PVA bot solution that has built-in PAuto flows that can notify agents in a team channel.  Learn more at the https://aka.ms/PVAEmployeeFAQ.  Thank you.

[nfellburlington]

This would be great functionality for Burlington to leverage as we begin exploring how we can use PVA. Any update on if this is something being developed and added to the roadmap?

[jsp2]

@microsup @Jeff @Micro  @micchow 

is there any update planned in next releases for having link between Teams PVA Bot and Omnichannel (without web emblemed add-in ) ?