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Transfer to Agent in Teams

Hi,

 

We want to have a way to transfer customers to agents within Teams when they need to escalate to a human.

 

cc: https://powerusers.microsoft.com/t5/Building-PVA-chatbots-in/Transfer-to-Agent-in-Teams/m-p/736996#M...

Status: New
Comments
hebbo777
New Member

any chat bot should have this option to escalate for human to give full service

Yani
New Member

We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy

songmic
Regular Visitor

Waiting for this feature.

IgnacioV
Helper II

still waiting for this feature.

MikeF007
Microsoft

Waiting patiently for this feature. Any idea when?

prufach
Frequent Visitor

I wish this is enabled for in Teams and I voted this idea. I would like to transfer history/activity too.

 

Waiting for this feature..........I put a message "If you need chat with an Agent CLICK HERE"
(CLICK HERE is a LINK : "https://teams.microsoft.com/l/chat/0/0?users=emailteamsaddress@yourdomain.com" )
This URL open chat in Teams.

FranciscoOrozco
Advocate II
micchow
PVA

Hi everyone, while not directly supported in the product, I am happy to share a PVA bot solution that has built-in PAuto flows that can notify agents in a team channel.  Learn more at the https://aka.ms/PVAEmployeeFAQ.  Thank you.