We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy
I wish this is enabled for in Teams and I voted this idea. I would like to transfer history/activity too.
Waiting for this feature..........I put a message "If you need chat with an Agent CLICK HERE" (CLICK HERE is a LINK : "https://teams.microsoft.com/l/chat/0/0?users=emailteamsaddress@yourdomain.com" ) This URL open chat in Teams.
Hi everyone, while not directly supported in the product, I am happy to share a PVA bot solution that has built-in PAuto flows that can notify agents in a team channel. Learn more at the https://aka.ms/PVAEmployeeFAQ. Thank you.
This would be great functionality for Burlington to leverage as we begin exploring how we can use PVA. Any update on if this is something being developed and added to the roadmap?