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Transfer to Agent in Teams

Hi,

 

We want to have a way to transfer customers to agents within Teams when they need to escalate to a human.

 

cc: https://powerusers.microsoft.com/t5/Building-PVA-chatbots-in/Transfer-to-Agent-in-Teams/m-p/736996#M...

Status: New
Comments
New Member

any chat bot should have this option to escalate for human to give full service

New Member

We're still building the overall end to end journey so I wish this is enabled for in Teams to have them be escalated to an analyst in case they struggle with the options that we deploy