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Update Variable / Global variable without a question

Global variables are a great addition, but not being able to reset them is annoying.


Moreover, when I call flow with variables, I can not set these manually. This leads to multiple flow calls when one would have done, increasing solution complexity and is less manageable.


Please give the customiser the option to define the value of a variable. This would allow us to change a global variable and fill a variable.

Status: New
New Member

I'm extremely shocked that PVA cannot do this today. Seems like a very basic operation to be able to set your own variable anywhere within the bot workflow without having to prompt for a question.

Frequent Visitor

I'm going to have to create many duplicate flows where a simple variable and a case statement in the flow would have kept this much easier to manage.


We need a set of system variable that we can access such as those used for the handover to dynamics live chat and the ability for us to declare and set our own anywhere without the need to a user to set it via a question with the chatbot.

New Member

The ability to empty out or set a global variable without a question would be extremely helpful. 


Personally I've been trying to tackle this issue all morning without much luck. I thought I had a fix, but since the global variables persist, subsequent actions take the input even if it is not desired (based on which global variable is listed on the left side of the canvas first). As Adam Hunt already mentioned, this would be great for allowing us to implement case statements.


Essentially, the ability to empty a global variable (or set it to a non used outcome) when we are done with it would be amazing.