Power Virtual Agents Ideas

Kawashima

When one of the options for a multiple-choice question is too long, it requires us to scroll across to read the entire description. An example of such option is circled on the image below. This is poor display especially for customers that are not tech fluent. It will be great to have a functionality to either: Start a new row of text for options that are too long. Or zoom out when there exists an option that is too long. It will be even better if we have a functionality to make the display lengths of all options the same.

Neko-admin · ‎10-03-2021

Please implement a feature where a topic is triggered only when there is an exact match between the message sent by the user and the trigger phrase. When a message is sent to a chatbot, a topic that matches a part of the message may be triggered. If the topic is triggered by a partial match with the message, the chatbot will respond in an unintended manner, causing confusion for the user. We recommend that you implement this feature immediately, as it is user-friendly for all users to be able to set a topic to be triggered only when there is an exact match between the message sent by the user and the trigger phrase.

dvila76 · ‎09-28-2021

Hello, sometimes when your developing a new bot you don't wanna start from scratch, and reuse a previous bot. The hability to clone/copy (Save As) an existing Bot enables authoring to develop new bots reusing a previous Bot that you don't wanna loose, and maybe it's still in production. Export/Import solutions do not work because it rewrite tha same bot and components. Best regards.

klpinhac · ‎11-19-2020

Currently topic suggestions can be created out of online files that The URLs must be secure (they must start with https://). The URLs must be publicly available, that is, they can't need a user to log in. For online files, we do not support file upload. You must provide the full URL to the location of the file, including the file extension, as in the example https://www.microsoft.com/thisisafile.pdf. For online files, we currently support PDF, DOCX, PPTX, TXT files and 2-column formats in TSV, XLSX (first sheet only), and CSV. The file extension must be included in the URL. ( from https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web ) Files being shared in OneDrive are not supported. Please add support for files that are shared in OneDrive.

IsraelM · ‎09-14-2021

The authoring canvas desperately needs functionality for being able to click & drag nodes (i.e. Ask a question, a Condition, Show a message, etc.). There have been many times when I had a chain of nodes and removed a node somewhere in the middle that was no longer needed, then all of the nodes after that point become orphaned. For one thing that should not happen - the node below the deleted node should just take the place of the deleted node. But if ever there are orphaned nodes or just a node I want to move to a different place in the sequence, I would really like to just be able to drag the nodes to where I want them. Currently the only workaround in these situations is to drag the pointer to the node to where you want it to go, but then it will orphan the current child node(s) below, and you can't drag the bottom plus sign to a node so really the only solution for orphaned nodes is to re-create all of them all over again, which is very frustrating.

smodderman · ‎04-19-2021

I would like to be able to edit the system topics and remove triggers / be able to completely remove (turn off) a system topic all together.

Anonymous · ‎11-12-2020

I am working on a massive internal FAQ-style virtual agent which will eventually be upgraded to perform tasks. The bot will offer up options and narrow down from generic to specific subjects but I also want for it to be able to pick up on a user's typed out question and lead them to the right answer while skipping the options. I found a way to do this by using entities together with trigger phrases - I simply duplicate all synonyms for the entities and add them to the trigger phrases so the bot can launch the topic. Once the topic is launched, PVA recognizes the question as an entity and takes the user straight to the specific answer skipping the options part. While it's a working solution, I find it very time-consuming to have to manually input each trigger phrase and each synonym into PVA. The "want" or suggested idea is to have a way to easily upload a list of trigger phrases and entity item synonyms (copy/paste from an Excel file?). I think it could also be great to be able to export a list of trigger phrases for the backend planning of the PVA structuring. If anyone has found / knows a better way around this, I'd love to hear your thoughts! Thank you ‌‌ 🤖

DEM · ‎09-15-2020

Please include a checkbox option for users to choose if they would like to display their multiple choice options vertically. Thanks.

Expiscornovus · ‎09-09-2021

Hi all, I really like that new Regex entities, those are great way to match user's input in a Power Virtual Agent. https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling#regular-expression-regex-entities However, I do have one suggestion/question. Would it be possible to give us the option to change the message if the virtual agent can't match the user input? At the moment the response of the bot will be: 'Sorry, I didn't understand'. However, it would be nice if we could change that message to something custom like 'Sorry, that isn't a valid postcode' in the example of a custom Postcode Regular Expression entity.

Anonymous · ‎07-15-2020

I have a requirement that i need to send question trigger phrase from PVA to PowerAutomate. Is there anyway can trigger phrase save in variable to pass to PowerAutomate. I need to fill excel with both question and response from the customer. have functionality to save response in varibales but not question

Leeyong88 · ‎07-28-2020

I suggest to make bot to restart the conversation using a button link instead of type "Start Over".

UdayAdhikari · ‎05-01-2020

Scenario - you asked user to enter 2 values and you want to compare the values to confirm they are same, to my knowledge, currently there is no way to do that in PVA and you end of calling Power Automate/flow for such a mundane task (although, I bundled multiple tasks before calling flow but that's not the point) One of many use cases: I was testing the new Azure VM connectors to start, reboot VMs and for such a critical task I wanted the user to enter it twice to confirm but found no way to compare 2 PVA variables in Condition node.

Elizabeth1 · ‎08-11-2020

Currently the trigger phrases say that adding new capitalization variants won't improve triggering, however when I test the same trigger statement with different capitalization I receive different responses.

Leeyong88 · ‎07-04-2020

I wish to modify : "Sorry, I didn't get that. Did you mean:" this sentence. This sentence appears when user type in any keywords, and BOT able to recognize trigger phrase and suggests more than one topics for user as below:

Anonymous · ‎11-12-2020

I wish there was a way to change the order in which entity items are displayed when options are presented to a user. It would make the creator's and the user's experience way smoother if we could easily reorganize the entity items instead of having to delete them and re-create to impact the order.

yli12 · ‎11-08-2020

There should be an option to remove case sensitivity in the chatbot, so that it responds to both uppercase and lowercase variations of trigger phrases.

Anonymous · ‎06-19-2020

It would be really nice if I could copy a component of a Topic to a global clipboard for use in other topics.

muscat382 · ‎08-09-2020

It would be nice to be able to reset a system topic to it's default authoring canvas. Changing the system topics can sometimes lead to a piece of analytics giving undesirable outcomes, or the original use of that topic becoming less applicable.

SimonSays · ‎05-14-2020

The Confirmed Failure topic should have access to the trigger phrase in the event that the bot creator wants to log phrases that result in a unsatisfactory response to the user. Ideally the full conversation should be accessible as a json string but I'll settle for the trigger phrase. https://powerusers.microsoft.com/t5/Topic-Creation-Management/Trigger-Phrase-as-a-variable-for-Confirmed-Failure-topic/m-p/560166#M173

yli12 · ‎12-03-2020

Create a feature in PVA where the topic interdependencies and relationships (i.e. what redirects to what) are tracked. When trying to delete topic A, it's a pain trying to manually find where other topics have redirected to topic A and deleting that connection first. Although it's understandable to prevent deletion of topic A without removing redirections first, there should be a feature to automatically record/map out what redirects to what.

Share your ideas and vote for future features

Multiple-Choice Question display when an option is too long

Implement an exact match feature for trigger phrases.

Copy or Clone a PVA BOT

Support topic suggestions from files shared in OneDrive

Add click & drag functionality in authoring canvas

Ability to remove / edit system topics including triggers

Easy Upload/Export of Trigger Phrases and Entity Synonyms

Multiple Choice Options

Different message when user input doesn't match a Regular Expression question

Save topic trigger phrase in variables

Make bot restart the conversation

Allow comparison of 2 PVA variables in the same condition node

Make bot topic triggers case insensitive

Modify "RecognisedTriggerPhrase" Reply

Change order in which Entities are displayed for a user

Option to remove case sensitivity (uppercase/lowercase) in bot

Copy a component of a Topic to a clipboard

Reset System topic

Include Trigger Phrase as a variable for Confirmed Failure topic

Automatically Track Topic Redirects

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