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Registered: ‎12-21-2016
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An Error Occured on the Server

Good morning. I woke up to a few emails from users telling me that there's a random error. 

 

When I log into any of my 5 apps, I get an error that states " An error occured on the server".  error.PNG

 

Everything appears to be functioning, however, when I'm in the studio and try to do a data refresh on my Azure SQL Db, the PA Editor gives me the error "Try Again.    Please see attached photo. 

 

I've checked the username and password and I am able to connect to the SQL db in both Excel and Visual Studio.  All other connections (SharePoint, Office 365, OneDrive) are not affected.  What would cause this?

 

Brendon

 

 

 

 

 


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Posts: 106
Registered: ‎12-21-2016

Re: An Error Occured on the Server

@v-micsh-msft

 

For me, the issue has been resolved. Thanks.

 

Brendon

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Level: Powered On
Posts: 20
Registered: ‎03-02-2017

Re: An Error Occured on the Server

I seem to be having the same issue connecting to a PAAS DB. SSMS can open with no issues with the same userID.

 

Level: Powered On
Posts: 106
Registered: ‎12-21-2016

Re: An Error Occured on the Server

Update: Seems to be occuring in Google Chrome, and not in the Power Apps Editor (windows version) or on Edge. 

Level: Powered On
Posts: 20
Registered: ‎03-02-2017

Re: An Error Occured on the Server

seems like the desktop editor is broken, as well as from IOS11 on iphones

Level: Powered On
Posts: 20
Registered: ‎03-02-2017

Re: An Error Occured on the Server

Our app seemed to start functioning again after simply re-publishing it. Not sure if that triggered something on the data connectors or what happened, but as soon as I re-published both web and mobile work.

Community Support Team
Posts: 2,855
Registered: ‎09-20-2016

Re: An Error Occured on the Server

Hi @BrendonBrooksP1,

 

There are connectivity issues under the Environments located in Europe.

Which should be fixed.

"

Impact period was from 09/22/2017 at approximately 10:00 UTC through 12:26 UTC.

"

Please check and see if issue has been resolved.

 

Regards,

Michael

 

Level 8
Posts: 173
Registered: ‎06-22-2016

Re: An Error Occured on the Server

@v-micsh-msft

You were saying that the issues should've been fixed, but I still have users experiencing these problems.

 

2 users on 2 different apps - one app uses Azure SQL connection, one app uses on-premise SQL connection (through gateway) - both get 'An error occurred on the server'

 

Having a look at the network trace they both get 404 for the same 3 URLs:

error.png

With one of the users I have tried to connect to the other affected app and when it gets prompted to create the on-prem SQL connection it gets the following error:

 

error2.png

 

Is anyone able to investigate this? Is this caused by the previous problem? It all seems to be very unstable after the latest update.

 

Thanks

 

MelindaK
Level 10
Posts: 317
Registered: ‎04-27-2017

Re: An Error Occured on the Server

[ Edited ]

Hi @MelindaK

 

I have actually also started to receive this same error from time to time on SQL Server connection.

 

All it says is that Error Occurred on Server. The only solution I have found is to tell my users is to reload the app.

 

 

Level 8
Posts: 173
Registered: ‎06-22-2016

Re: An Error Occured on the Server

@MartynasJurkus

Refreshing doesn't always fixes it. The user reported that from what he tried it is like 1 in 6 refreshes that it actually works... which is not acceptable for a live application used across the business.

MelindaK
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Posts: 106
Registered: ‎12-21-2016

Re: An Error Occured on the Server

@v-micsh-msft

 

For me, the issue has been resolved. Thanks.

 

Brendon