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AaronOIT
Level: Power Up

Help Desk Update Error

I am using the help desk App to submit IT tickets at our work. I have just set this up recently and had some users submit Test tickets. 

 

The tickets are input into the App fine, and when I log into it as an Admin I can not update the Ticket. It allows me to click and Edit to see the ticket, input new data and the Update button changes from Grey to Red; upon clicking it nothing happens. 

 

Any clue where I am missing a link? 

2 REPLIES 2
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Community Support Team
Community Support Team

Re: Help Desk Update Error

Hi @AaronOIT ,

 

Do you mean you can log as Admin, so you have already add your email into the admin list, right?

20190327updateadminlist.PNG

Then you edit and change the ticket and then update the data not changed?

20190327HELPDESKGIF.gif

Could you please check your update.OnSelect as next?

20190327UPDATEONSELECT.PNG

 

Hope this could be helpful.

 

Best Regards.

Yumia

AaronOIT
Level: Power Up

Re: Help Desk Update Error

Thank you for your help.... but I do not see where to change this to "Next". I am very new to Power Apps. 

Sorry for the ignorance on the subject. 

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