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Allow Admins to login as Users

Author Name: Steve Hughes

It would be great if as an admin I could login as another user in order to troubleshoot issues that arise. Instead of having to waste a license for my test user so I can change the test users security roles to mimmick that of the individual having issues.

Status: Planned

Thank you for your feedback. This is a great suggestion! We are considering this for our future release.

 

Sincerely,

Srikumar Nair

PM, Microsoft

Comments
Level: Powered On

I would feel better about this if it were more of a "sign-in with the end-user's security profile" vs. "signing in as them". Opens the door to data security issues...

Level: Powered On

The promote to Admin feature involves that you have the user admin screen available in the menu for normal users. We decided not to bother users with menu options they don't use. I would prefer an option to be able to log in with certain security roles.

Level: Power Up

I think there are two aspects of this:

1. For an admin/support/test person to log in as a user to see/replicate an error from that users security setup (security roles, teams, full POA setup in other words)

2. For a manager to be able to prepare and conduct a meeting with a subordinate and to see the system "from his/her perspective". Especially if security is based on a lot of teams, and there are many views and dashboards with "My xxxx" it will be really tricky for a manager to coach a subordinate without seeing the system from his/her perspective.

Level: Powered On

Hi 

why not do what Moodle does and have an option to let the owner switch to 'user'

Moodle allows admin which is essentially the owner to be a student for testing then revert to owner