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CRM portals sandbox license

Author Name: Neil Benson

Several of my clients assume that CRM Online sandbox instances don't require a portal license. This is understandable: users do not need additional licenses to access sandboxes and there is no guidance given in the Pricing and Licensing Guide (May 2016).

Some Microsoft representatives suggest that customers do need to purchase portal licenses for sandboxes, but I can't find any guidance to confirm this.

Ideally, there would be a low cost CRM portals sandbox license given that sandbox portals are likely to be much less visited and used and therefore require far fewer resources than a production portal.

Status: Completed

In the new licensing model which is announced for Portals (https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#can-you-share-mor...), any number of portals can be created now without paying an instance fees and can be used for dev/test purpose. This provides the cheap dev/test option to customers as they can use these portals with minimum capacity.

Hence marking this item as complete. 

Comments
Level: Powered On
Status changed to: Under Review

Thank you for your suggestion.  We are considering ways to surface sandbox portals that may not have the same performance or availability of production portals.

Level: Powered On

I am running into this issue as well. We have one production Portal add-on license included with our contact, which will be linked to our production CRM site. However we also have development and QA/staging CRM sites and we would ideally have Portal add-ons for these as well, but it doesn't make sense to pay a premium for two more production Portal licenses.  So we have a good development lifecycle for CRM but can't match the Portal to that.

Level: Powered On

Do you also have not-for-profit licensing for additional portals

Level: Powered On

Yes this is needed

Level: Powered On

Definitely required.

Level: Powered On

We agree, we have many customers on portals and you have to develop on production environments unless they pay up an expensive monthly fee for an additional "production grade" portal - which they don't need. We just need a test/dev environment for portals.

PowerApps Staff
Status changed to: Completed

In the new licensing model which is announced for Portals (https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#can-you-share-mor...), any number of portals can be created now without paying an instance fees and can be used for dev/test purpose. This provides the cheap dev/test option to customers as they can use these portals with minimum capacity.

Hence marking this item as complete. 

Level: Powered On

I'm not sure I agree that this issue is "completed". PowerApps Portals and Dynamics/CRM Portals are not exactly the same thing. The licensing models are totally different, as is configuration.  Perhaps once these two types of portals are converged it would be considered completed, however at present, there is still no option for a sandbox portal for customers using Dynamics/CRM Portals, other than purchasing an additional portal SKU.

Level: Power Up

@dileeps Yeah, this is not completed, and there seems to be a disconnect with what you think was requested as Scott Martin pointed out. We need additional CRM/Dynamics portals, not powerapps portals.
A Dynamics Partner/Customer portals is not currently the same as a powerapps portal, so unless some additional explanation can be provided on these two types of portals being combined, and the powerapps portals you have mentioned starting to allow login by external partners and customers, this is not "Completed".